Privacy
Last updated 20 October 2026
This page explains what NOIRMOTION CREATIVE PRIVATE LIMITED ("Theo", "we") collects when you use this site, why, and what you can ask us to do with it.
What we collect when you order
- Your name, email, mobile number and delivery address, what you ordered, and any note you add.
- A payment reference and its status. Your card, UPI or bank details go straight to our payment partner Cashfree — we never see or store them.
If you open an account
An account is optional: you can always check out as a guest. If you open one, we keep your name, email address and mobile number, the addresses you save, and the orders placed with your email address, so you can see them in one place. Your password is stored only as a one-way hash, which no one can read back. Signing in sets one cookie that keeps you signed in; it ends after 30 days without a visit, and after 180 days in any case. With each sign-in we note the device's IP address and browser, to keep your account safe.
If you choose Continue with Google, Google tells us your name and email address, confirms that Google has verified that address, and gives us an ID for your Google account. We never see your Google password. The button comes from Google, and Google's own privacy policy covers what Google sees.
You can delete your account at any time from your account page. Your account, saved addresses and sign-ins are deleted; your orders stay in our records for as long as tax law requires, no longer linked to an account.
The newsletter
If you subscribe, here or on theospecialtycoffee.com, we keep your email address, where you signed up and when you confirmed. You're only on the list once you've clicked the link we email you. Subscribing on this shop also brings a one-time welcome code, kept with your email address.
You can unsubscribe at any time with the link at the bottom of every newsletter, or by writing to team@theospecialtycoffee.com. Unsubscribing withdraws your consent; we keep a note that you unsubscribed, so we don't write to you again.
What stays on your device
Your bag is kept in your own browser so it's still there when you come back. If you tick "remember these details" at checkout, your contact details and address are kept in your browser too — they reach us only when you place an order. We don't use advertising or tracking cookies.
Why we use it
To pack and deliver your order; to email you about it; to handle refunds and questions; and to keep the records Indian tax law requires.
Who we share it with
- Cashfree, to take your payment.
- Shiprocket and its courier partners, who need your name, phone number and address to deliver.
- Hostinger, who host this site and the database it uses.
We never sell your information.
How long we keep it
Order records are kept for as long as GST law requires us to keep tax records — 72 months from the due date of the annual return for the year of the order (section 36 of the CGST Act, 2017). Everything else is deleted when it's no longer needed.
Your rights
Under India's Digital Personal Data Protection Act, 2023, you can ask to see the information we hold about you, correct it, or have it erased where the law doesn't require us to keep it. Write to our grievance officer below.
How we protect it
Everything travels over HTTPS, and only our staff can see orders, each signing in with a password and a code from their phone.
Grievance officer
Anshuman Sahu, Founder
team@theospecialtycoffee.com · or any way on our contact page