Shipping and delivery

Last updated 20 October 2026

Where we deliver

Anywhere in India our courier partners reach. We don't ship roasted coffee outside India yet.

When your order leaves

Every pack is freshly roasted and rested before it ships, with its roast date printed on the pack. We email you as soon as it ships.

How long delivery takes

Across India, most orders arrive 2–5 working days after dispatch; remote PIN codes — the North-East, Jammu and Kashmir, Ladakh and the islands — can take up to 8. Public holidays and courier delays can add a day or two.

What delivery costs

Delivery is charged on orders under a set amount, and free above that. You see the exact charge before you pay.

Tracking

When your order ships, we'll send you the courier's name and tracking number. The order page linked in your confirmation always shows where your order is.

If the courier can't deliver

Couriers usually make up to three attempts, and call or message you before each one. If a parcel comes back to us because the address was incorrect or incomplete, it was refused, or nobody could be reached after those attempts, we'll contact you and you can choose:

• Re-ship it — once you've confirmed the address, for the delivery charge again; or
• A refund of the coffee, less the delivery charge for the parcel's journey out and back.

If the parcel came back because of a mistake on our side or the courier's, we re-ship it free.

If something arrives damaged

Tell us within 48 hours of delivery at team@theospecialtycoffee.com, with a photo of the parcel and the pack, and we'll replace it or refund it — see refunds.