Cancellations, returns and refunds

Last updated 20 October 2026

Cancelling an order

You can cancel for a full refund any time before your order ships. Email team@theospecialtycoffee.com with your order number.

Once it has shipped, you can still cancel: the parcel comes back to us and we refund you, less the delivery charge both ways — out to you and back to us.

We may cancel an order ourselves, with a full refund, if a lot sells out after you've paid or a courier can't reach your PIN code.

Damaged, wrong or missing items

Tell us within 48 hours of delivery, with a photo of the parcel and the pack. We'll send a replacement or refund you in full, including delivery. You don't need to send opened coffee back.

Parcels that come back undelivered

See shipping: a re-ship, or a refund less the delivery charge both ways — free if the fault was ours or the courier's.

How refunds are paid

Refunds go back to the way you paid, through our payment partner Cashfree. We start the refund within 2 working days of agreeing it, and your bank usually shows it within 5–7 working days (UPI is often quicker).

How to ask

Email team@theospecialtycoffee.com with your order number (it starts with TH-) and what went wrong. We reply within 1 working day, Monday to Saturday, 10 am to 6 pm IST.